Privacy Policy
Privacy Policy for Soul Food Creations and feedmysouldesigns.com
Privacy Policy - Effective Date: 08/01/2023
Introduction
This Privacy Policy outlines how Soul Food Creations (“SFC” "we," "us," or "our") collects, uses, discloses, and safeguards the information you provide when using our website and our services related to promotional items, custom apparel and screen-printed garments. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect limited personal information from you when you interact with our website and place orders. The types of information we may collect include:
1. Contact Information: This may include your name, email address, phone number, and shipping address.
2. Order Information: Details related to the products you order, such as design preferences, size, color, and quantity.
3. Payment Information: When you make a purchase, we collect payment details, such as credit card information, but we do not store this information on our servers. We use secure third-party payment processors to handle transactions.
How We Use Your Information
We collect and use your information solely for the following purposes:
1. Order Processing: To process and fulfill your orders, including communicating with you about order status, shipping, and delivery.
2. Customer Support: To provide you with customer support and address any inquiries, concerns, or issues you may have.
3. Website Improvement: To enhance and personalize your experience on our website, such as offering product recommendations or informing you about promotions and updates.
4. Legal Obligations: To comply with legal and regulatory requirements.
Data Security
We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your personal information, please note that no method of transmission over the internet is completely secure.
Disclosure of Information
We do not share, sell, or trade your personal information with third parties, except as necessary for the operation of our business (e.g., shipping carriers and payment processors).
Data Retention
We will retain your personal information only for as long as it is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, correct, update, or delete your personal information. You may also opt-out of receiving promotional communications from us. Please contact us using the information provided below to exercise these rights.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email, phone via call or text at 903.308.0187.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. We will notify you of any significant changes by posting the revised policy on our website.
By using our website and services, you agree to the terms of this Privacy Policy. Please review this policy periodically for updates.
terms & conditions
Thank you for considering SFC for your custom apparel needs! We want you to be thrilled with your purchase and your satisfaction is our top priority! All apparel and color prints are digitally printed and pressed using the very latest technology in the apparel industry and are guaranteed to not crack or fade for 50+ proper washes.
Here are just a few things you need to know about our process to keep your order on schedule and delivered to you in a timely manner:
CUSTOM ORDER DEPOSIT
All custom orders placed with SFC require a fifty percent (50%), non-refundable deposit if over $50.00 and paid in full for those orders under this amount, upon your approval of the official quote. Orders not secured with a deposit will remain in the que and not be initiated even if design(s) have been submitted by the customer.
Production of custom orders will only commence once both parties have fully approved the order, and the deposit is received.
Please note that electronic approval of quotes submitted to the customer is considered a contract and is legally binding.
ART & LOGO FILES
The quality of your artwork file will be reflected in your prints. SFC will only accept high quality PNG, PDF, AI or EPS logo files. If artwork is submitted in JPG or the quality is below our print standards, additional fees of $50-$100 are added to your invoice. If you have already paid for your order, the final product will not be released until the art fee is paid in full. If you decide against our print suggestions once the artwork has been evaluated, we may refuse service or offer no guarantee of print quality or colors.
You will receive digital mock-up(s) of your order, but keep in mind color tints and details may appear different due to varying pixelation of computer screens.
CHECK YOUR ORDER
Double and triple check your order before approving and submitting. Your order is considered finalized and started once you have approved your quote. It is your responsibility to review size and material specifications within your email.
Apparel pieces cannot be removed from an order after finalization. To keep costs down for our customers, each item is ordered from the product manufacturer as needed and are unable to be returned.
If additional items are needed that total less than $200.00, following the approval of your original order, you will be responsible for shipping charges for garments or other items that must be ordered to complete the request. SFC orders items associated with orders at one time.
TAX OBLIGATION
If the buyer does not have proof of tax exemption or a resale sales tax permit, taxes will be charged on each invoice.
REFUND POLICY
There are absolutely no refunds on approved custom orders. Items may be eligible for returns or exchanges if they are defective or damaged upon arrival.
RETURN PROCESS
- Notify SFC Customer Support at returns@feedmysouldesigns.com within three (3) days of receiving your order. Please include your order number, the reason for the return/exchange, and any relevant photos if applicable.
- SFC Customer Support will provide you with a return authorization and further instructions.
Be sure to also visit our Frequently Asked Questions for additional information or submit your question.
“Honesty is the first chapter in the book of wisdom.”
Thomas Jefferson
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
.png/:/cr=t:19.5%25,l:9.73%25,w:84.75%25,h:38.52%25/rs=w:1209,h:549,cg:true,m)