Thank you for considering SFC for your custom apparel needs! We want you to be thrilled with your purchase and your satisfaction is our top priority! All apparel and color prints are digitally printed and pressed using the very latest technology in the apparel industry and are guaranteed to not crack or fade for 50+ proper washes (click here for information on caring for your apparel).
Here are just a few things you need to know about our process to keep your order on schedule and delivered to you in a timely manner:
CUSTOM ORDER DEPOSIT
All custom orders placed with SFC require a fifty percent (50%), non-refundable deposit if over $50.00 and paid in full for those orders over this amount, upon your approval of the official quote. Orders not secured with a deposit will remain in the que and not be initiated even if design(s) have been submitted by the customer.
Production of custom orders will only commence once both parties have fully approved the order, and the deposit is received.
Please note that electronic approval of quotes submitted to the customer is considered a contract and is legally binding.
ART & LOGO FILES
The quality of your artwork file will be reflected in your prints. SFC will only accept high quality PNG, PDF, AI or EPS logo files. If artwork is submitted in JPG or the quality is below our print standards, additional fees of $50-$100 are added to your invoice. If you have already paid for your order, the final product will not be released until the art fee is paid in full. If you decide against our print suggestions once the artwork has been evaluated, we may refuse service or offer no guarantee of print quality or colors.
You will receive digital mock-up(s) of your order, but keep in mind color tints and details may appear different due to varying pixelation of computer screens.
CHECK YOUR ORDER
Double and triple check your order before approving and submitting. Your order is considered finalized and started once you have approved your quote by clicking the email link that shows the design, color choices and size(s). It is your responsibility to review size and material charts per item.
Apparel pieces cannot be removed from an order after finalization. To keep costs down for our customers, each item is ordered from the product manufacturer as needed and are unable to be returned.
If additional items are needed that total less than $200.00, following the approval of your original order, you will be responsible for shipping charges for garments or other items that must be ordered to complete the request. SFC orders items associated with orders at one time.
TAX OBLIGATION
If the buyer does not have proof of tax exemption or a resale sales tax permit, taxes will be charged on each invoice.
REFUND POLICY
There are absolutely no refunds on approved custom orders. Items may be eligible for returns or exchanges if they are defective or damaged upon arrival.
RETURN PROCESS
Be sure to also visit our Frequently Asked Questions for additional information or submit your question.
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